Q&A
Frequently Asked Questions
We will guide you through frequently asked questions from our customers.
If not resolvedinquiryplease give me.
Q: Can I pay the accommodation fee in cash?
The hotel does not accept cash. Please use a credit card or the electronic money below to settle your account on site. (Online advance payment is also possible depending on the plan)
<Credit Cards> Visa/Mastercard(R), JCB/American Express, Diners Club, Discover
<Electronic money> Transportation IC cards such as Suica, PASMO, ICOCA (Apple pay is also possible), iD, QUICPay (distribution IC cards such as nanaco and WAON cannot be used)
<QR code payment> ALIPAY, WeChatPAY
Q：他の宿泊サイト（国内・海外）から予約した場合、変更やキャンセル手続はお願いできますか
・大変申し訳ありませんが、当施設の公式HP以外からのご予約・変更・お取消しにつきましては、当ホテル側では手続きがお受けできません。お客様より直接、予約サイトでのお手続きをお願いいたします。
※特に他サイトからのご予約時、キャンセルポリシーについてのトラブルが発生しております。他サイトからのご予約時、当ホテルの約款より優先されますので、お客様ご自身で責任を持ってご確認下さい。
Q: Is there a bath in the room?
・There is no bath in the room. (There is a washbasin)
・There are 3 private shower rooms on each floor (there is also a women-only booth).Shampoo, conditioner, body soap, etc. are available. Various amenities such as bath towels and face towels are also available.
Q: Can I store my luggage before check-in and after check-out?
・We can accept your luggage on the day of your stay.
We may refuse to accept extremely large or heavy items.
Q: Is it possible for non-guests to enter the guest room?
・We do not allow anyone other than hotel guests to enter the guest room floors.
If you would like to meet with us, please come to the lobby on the 1st floor.
Q：子供の宿泊・添い寝は可能ですか
・添い寝のご利用（布団追加なし）につきましては、ファミリールームのみ対応可能です。（3歳以下のお子様は無料・4～12歳のお子様は1泊1000円の追加料金で対応可能）お子様用のアメニティ等はございません。
・ファミリールーム以外での添い寝利用は不可となります。
Q: Do you have smoking rooms?
・The entire hotel is non-smoking.
There is a smoking space outside the building, so please use it.
Q：連泊時の清掃・タオル交換について
・連泊の清掃について、毎週月曜のみ無料にて清掃を承ります。それ以外の曜日に清掃をご希望される際は、+500円の清掃費を頂戴いたします。
・連泊時のフェイスタオルの交換を希望される際は、フロントへお声がけください。（バスタオルにつきましてはシャワーブース横にご用意しております）
Q: Do you have a parking lot?
・There are 5 units available in front of the hotel. The charge is 1,200 yen (tax included) per night.
・You can park up to 5 motorcycles in the bicycle parking space.
・If the parking lot is full, please use the nearby coin parking.
Q: Can you handle allergies for breakfast?
・Our breakfast is buffet style.Please choose what you can eat by yourself.Breakfast menu (reference)Please confirm.
Q: Can non-guests use the lounge?
・I'm sorry, but the lounge is for hotel guests only, so non-guests are not allowed to use it. Please contact us if you are considering using it as an event space.
Q: Regarding the use of rental bicycles
・Rental bicycles are for hotel guests only. You can use it for free, but please note that the number is limited. (Reservations cannot be made) In addition, the rental time is 7:00 to 23:00 (use before check-in from 12:00 on the day, use after check-out until 12:00 after check-out) It is.
当ホテルの宿泊約款はこちらです
